GENERAL POLICIES

• Cancellation Policy: Cancellations within 14 days of arrival are non-refundable. One date/time modification is allowed at no cost if requested at least 14 days in advance, but the new date must be within 30 days of the original booking. Additional changes are subject to a $45 CAD fee +HST. No modifications are permitted within 24 hours of arrival and failure to honor the reservation will result in forfeiture of the booking. All modification requests must be submitted via email to [email protected]. Flash offers and packages are non-refundable. Furthermore, I understand and agree that once the payment is processed, I am prohibited from initiating a credit card chargeback or taking any action related to credit card chargebacks. This includes, but is not limited to, any disputes or claims for refunds. Any concerns or issues regarding my reservation should be addressed through the specified modification channels outlined in the policies, and I am committed to resolving them in accordance with the established procedures.
• Limited time offers: Our limited time offers are specific to certain dates with intention. That being said, they apply to new bookings only. If you have cancelled a reservation and have a credit, re-booking a package with a gift card will not qualify you for the additional offer. Although the system may allow you to do so, our policy is that limited time offers applies to new bookings only. In some cases, if you booked within 24 hours of an offer being released, we will offer you the packaged pricing/added value.
• Weather Advisory: We want to ensure your safety and enjoyment during your reservation. In the event of severe weather conditions (e.g., tornado, hurricane warnings, or power outages) leading to the closure of our business, we will reach out to reschedule your appointment. However, if our business remains open and you decide to miss your appointment, your reservation will be forfeited. Please note that we are unable to provide financial compensation in the event of temporary closures of saunas, or other facilities due to weather conditions, as they are beyond our control. These decisions are made to prioritize your safety.
• ​Age verification: I confirm that I am of legal age to book LBC services (18 years of age or older) and participate in LBC services (16 years of age or older). 
• Health and Medical Conditions: I confirm that I do not have any pre-existing health conditions, injuries, allergies or medical treatments that would affect my ability to use the LBC facilities. It is highly recommended that you consult with your healthcare provider prior to scheduling any of our services if you have any specific health conditions such as heart or circulation problems, hypertension or hypotension, cancer, diabetes, or respiratory issues. If you have a contagious disease or an active skin condition, we kindly request that you refrain from visiting our facilities.
• Release of Liability: I understand and accept the risks associated with LBC services and facilities and release LBC from any liability for injuries, accidents, or damages during my visit. 
• Acknowledgement of Risks: I acknowledge that LBC facilities include risks such as, but not limited to, slips and falls, collisions, allergic reactions, skin irritations, or the possibility of aggravating existing medical conditions. For your safety, we kindly ask you to exercise caution when entering and exiting our saunas. Please refrain from touching heat sources directly such as woodstoves, outdoor firepits, sauna heaters, and steam generators, to prevent burns. Please be aware that water vapor in the shower and steam sauna may settle on the floor and benches, so it is important to move with care to avoid any slips or falls. 
• Photography and Publicity: Phone/cameras are permitted to be used in the private cabin and facilities only and in common areas if no one else is around. LBC has permission to use any of these photographs or videos taken during the visit for promotional or marketing purposes.
• Accessibility: Due to the layout of the land and the materials used we were not able to make the cabins and spa entirely accessible. If you have reduced mobility, please connect with us in advance if you wish to access the spa as every situation is unique and we would be happy to discuss this with you to ensure you have a safe visit.
• Disabilities: If you have a disability that is of concern to you, please connect with us in advance if you wish to access the spa and cabins as every situation is unique. We would be happy to discuss this with you to ensure you have a safe and comfortable visit.
• Equipment/Amenity Advisory: Please be aware that while we strive to keep all our machine and amenities in working order, occasional accidents or malfunctions may occur. Refunds will not be provided solely for machine/amenity unavailability or malfunction. We appreciate your understanding and will do our best to offer suitable alternatives during such instances. 
• Lost Items: LBC shall not be held responsible for any loss, damage, theft, or negligence regarding personal belongings, including those left in our premises, including the parking lot.
• Damaged Items: LBC reserves the right to invoice guests if there are any damages done to the property including cabins, spa, furniture, fixings, decor, etc.
• ​Vehicles: Please adhere to a speed limit of 10 km per hour, ensuring the safety of all individuals, particularly children who may be playing in the area. Kindly park your vehicle only in designated parking areas (your cabin spot if you have a cabin and the general parking if you just have a spa session), refraining from obstructing roads or pathways. Additionally, please note that unlicensed vehicles are strictly prohibited from operating on the premises.
• Quiet Hours: To ensure a peaceful environment for all cabin guests, we kindly request your cooperation in observing quiet hours from 10PM to 7AM. Please be considerate of your neighbors and refrain from making excessive noise during your stay. Please note that there may be additional fees for visitors and extra vehicles. Kindly inform the management in advance about any visitors or additional vehicles to ensure a smooth and enjoyable experience for everyone. There might be motorists (e.g., snowmobile, ATV, etc.) that use the back trails once in a while, our staff that use our side x side for cabin cleaning and Route 845 that has limited traffic noise that is about 500-1km away. Please note that our spa is not a quiet spa. We live on the property and we are often outside with our family taking care of our forest.
• Pets: Pets are welcome in The Bear, Elk and Turtle cabins but must be on leash and are never allowed to be left unattended in the cabins (including crates). Pets are not allowed at the Spa (unless they are a service dog). A pet fee of $35 CAD + HST will be applied to the entirety of your stay. Please note that we have a giant Cane Corso. He's friendly but very protective. He should not be off leash during your stay but if you encounter him please keep your hands to yourself.
• Trees: In order to preserve the integrity of our unique environment and ensure a positive experience for future guests, we kindly request that you refrain from cutting trees, shrubs, or branches, or carving into trees as well as gathering wood. We appreciate your cooperation in respecting and preserving all plant life during your stay.
• Wildlife: The Kingston Peninsula has been known to have sightings of deer, bobcats, coyotes and bears. Please refrain from harming or feeding wildlife. Please note that at certain times of the year there are also mosquitoes, black flies and spiders.

LBC CODE OF CONDUCT

I acknowledge and agree to abide by LBC’s code of conduct, which is designed to ensure a respectful and enjoyable experience for all guests. Our commitment to responsible and cultural tourism is reflected in the following guidelines:

• Respect for Indigenous Culture: I recognize the cultural significance of Indigenous communities. I will adhere to visitor codes of conduct that promote cultural sensitivity, including respecting local traditions, artifacts, and sacred sites. I understand the importance of preserving and celebrating cultural heritage.
• Reservation Policy: Reservations are mandatory to facilitate a seamless and organized experience for all guests. I understand the importance of planning and scheduling to enhance the overall enjoyment of the facilities.
• Environmental Respect: I commit to respecting all environments, staff, and equipment on the premises. I will strive to minimize my ecological impact and appreciate the natural surroundings without causing harm to the environment.
• Facility-Specific Guidelines: No cleats or snowshoes are allowed on the decks or inside the cabins to maintain cleanliness and the structure of our buildings and, for safety, no fires or barbecues are allowed on the decks. Shoes are prohibited in the saunas including the salt room.
• Substance-Free Environment: I acknowledge that smoking, vaping, or being under the influence of drugs or alcohol is strictly prohibited on the property. This policy is in place to ensure the safety and comfort of all guests.
• Waste Management: I will not leave any outside garbage, recyclables, or glass on the site. I understand the importance of responsible waste management to preserve the natural beauty of the surroundings.

Non-Compliance Policy: In the event of non-compliance with any aspect of our code of conduct, LBC reserves the right to ask guests to leave the property without compensation. We appreciate your cooperation in maintaining a positive and respectful atmosphere for all visitors. By acknowledging this code of conduct, I commit to contributing to a harmonious and culturally sensitive environment during my stay at LBC.

​CUSTOMER ANTI-HARASSMENT POLICY 

At La Belle Cabane, we are committed to providing a safe and respectful environment for all customers. We strive to ensure that every individual who interacts with our business feels valued and protected from harassment or any form of inappropriate behavior. This policy outlines our commitment to preventing customer-to-customer harassment and sets forth the guidelines for addressing such incidents:

• Prohibition of Customer Harassment: We strictly prohibit any form of harassment, including but not limited to verbal, physical, or visual conduct that creates an intimidating, hostile, or offensive environment for our customers. Harassment based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other protected characteristic is unacceptable and will not be tolerated.
• Scope of Protection: This policy applies to all customers and visitors of our establishment, regardless of their background or affiliation. We are committed to protecting the rights and well-being of each individual, ensuring that they can access our products, services, and premises free from harassment or discrimination.
• Reporting Incidents: If a customer believes they have experienced or witnessed harassment by another customer, we encourage them to report the incident promptly. Reports can be made to any employee or manager on duty, who will take immediate action to address the situation. Alternatively, customers may also contact our designated customer support line or email address to report incidents.
• Investigation and Response: Upon receiving a report of customer harassment, we will conduct a prompt and thorough investigation to gather relevant information and assess the situation. We will treat all reports seriously and with confidentiality. Appropriate action will be taken based on the findings of the investigation, which may include warning the offending customer, restricting access to our premises, or involving law enforcement authorities when necessary.
• Non-Retaliation: We will not tolerate any form of retaliation against individuals who report incidents of customer harassment in good faith. Customers can be assured that their identities will be protected to the fullest extent possible, and they will not face any adverse consequences for coming forward with their concerns.
• Continuous Improvement: We are committed to continuously improving our policies and procedures to prevent customer harassment. We will provide training to our employees to recognize and address incidents of customer harassment effectively, promoting a safe and inclusive environment for everyone.

We value our customers and strive to provide them with an exceptional experience. By adhering to this anti-harassment policy, we ensure that all individuals are treated with respect, dignity, and equality. For questions, concerns, or to report an incident, please contact our customer support team at [email protected].

DIVERSITY AND INCLUSION POLICY

LBC is committed to creating a diverse and inclusive workplace where everyone feels respected, valued, and supported. 

• Equal Opportunity: We provide equal employment opportunities to all individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected characteristic as outlined by applicable laws.
• Non-Discrimination: We prohibit discrimination in any aspect of employment, including recruitment, hiring, promotions, transfers, compensation, benefits, training, disciplinary actions, and termination. Decisions related to employment will be based on individual qualifications, merit, and job-related criteria.
• ​Harassment-Free Environment: We are committed to maintaining a work environment that is free from harassment. Harassment based on any protected characteristic is strictly prohibited, including but not limited to unwelcome comments, slurs, jokes, gestures, images, or any other behavior that creates an intimidating, hostile, or offensive atmosphere.
• Accommodation: We will make reasonable accommodations for individuals with disabilities, in accordance with applicable laws, to ensure equal opportunities in the workplace. 
• Reporting and Complaints: We encourage employees to promptly report any incidents of discrimination, harassment, or bias they witness or experience. Complaints will be treated seriously, investigated thoroughly, and resolved promptly.
• Confidentiality: We understand the sensitivity and importance of maintaining confidentiality during the investigation and resolution of complaints. All reports, discussions, and related documentation will be handled with the utmost discretion and shared only with individuals who need to be involved in the process, ensuring privacy and protecting the rights of all parties involved.
• Training and Education: To foster a culture of inclusivity, we will provide regular training and educational opportunities to our staff on topics such as diversity, unconscious bias, and respectful workplace practices. By enhancing awareness and understanding, we aim to promote a more inclusive and respectful work environment.

GENDER-NEUTRAL AND RESPECTFUL LANGUAGE POLICY

La Belle Cabane recognizes and respects the diverse identities and experiences of its employees, customers, and stakeholders. We are committed to promoting inclusivity and creating an environment where all individuals feel valued, respected, and affirmed. This policy outlines our commitment to using gender-neutral and respectful language throughout our organizational operations, including the recognition and use of personal pronouns:

• Personal Pronouns: We acknowledge that individuals may have personal pronouns that differ from traditional gendered pronouns such as "he" or "she." We are committed to honoring and using an individual's preferred personal pronouns to create an inclusive and respectful workplace. Employees, customers, and stakeholders are encouraged to share their personal pronouns, and we will make every effort to use them correctly.
• Language Usage: In all written and verbal communications, including policies, procedures, forms, documents, emails, meetings, and presentations, we will strive to use gender-neutral and inclusive language. This includes using gender-neutral terms and avoiding assumptions about gender or gender roles. We will provide guidance and resources to employees to support the appropriate use of inclusive language.
• Education and Training: We are committed to providing education and training to our employees on the importance of gender-neutral and respectful language. This training will include understanding the significance of personal pronouns, practicing correct usage, and promoting an inclusive and welcoming environment for all individuals.
• Pronoun Display and Communication: We encourage employees to include their personal pronouns in their email signatures, name badges, and other appropriate platforms to create a more inclusive workplace. Additionally, we will ensure that employees have opportunities to update and communicate their preferred personal pronouns and that these preferences are respected and reflected in our internal systems and records.
• Respect and Sensitivity: We expect all employees to demonstrate respect and sensitivity towards personal pronouns and gender identity. Deliberate misgendering, mocking, or any form of disrespectful behavior based on personal pronouns is strictly prohibited and will not be tolerated. Instances of non-compliance with this policy will be addressed through appropriate disciplinary action.
• Feedback and Continuous Improvement: We welcome feedback from employees, customers, and stakeholders regarding the use of gender-neutral and respectful language within our organization. Suggestions for improvement, concerns, or questions related to this policy should be directed to [relevant department or contact]. We are committed to continuously reviewing and refining our language practices to ensure an inclusive and supportive environment for all.

By adopting this Gender-Neutral and Respectful Language Policy, we reaffirm our commitment to fostering a workplace culture that embraces diversity, respects personal identities, and promotes equality for all individuals.

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