Policies and Terms and Conditions
- Age verification: I confirm that I am of legal age to book and participate in LBC services (18 years of age or older for bookings and spa attendance). Children 8 years and up are allowed to attend the spa on family days.
- Health and Medical Conditions: I confirm that I do not have any pre-existing health conditions, injuries, allergies or medical treatments that would affect my ability to use the LBC facilities. It is highly recommended that you consult with your healthcare provider prior to scheduling any of our services if you have any specific health conditions such as heart or circulation problems, hypertension or hypotension, cancer, diabetes, or respiratory issues. If you have a contagious disease or an active skin condition, we kindly request that you refrain from visiting our facilities.
- Release of Liability: I understand and accept the risks associated with LBC services and facilities and release LBC from any liability for injuries, accidents, or damages during my visit.
- Acknowledgement of Risks: I acknowledge that LBC facilities include risks such as, but not limited to, slips and falls, collisions, allergic reactions, skin irritations, or the possibility of aggravating existing medical conditions. For your safety, we kindly ask you to exercise caution when entering our saunas. Please refrain from touching heat sources directly such as woodstoves, outdoor firepits, sauna heaters, and steam generators, to prevent burns. Furthermore, please be aware that water vapor in the shower and steam sauna may settle on the floor and benches, so it is important to move with care to avoid any slips or falls.
- Code of Conduct: I acknowledge LBC’s code of conduct which consists of the following: reservations are mandatory; all environments, staff and equipment will be respected; no snowshoes on the decks or inside the cabins; no shoes in the saunas and everyone must be dry before entering the salt room; smoking, vaping or being under the influence of drugs or alcohol is prohibited; and no outside garbage, recyclables or glass will be left on site. In the event of a non-compliance with our code of conduct, we reserve the right to ask guests to leave the property without compensation.
- Photography and Publicity: Phone/cameras are permitted to be used in the private cabin and facilities only and in common areas if no one else is around. LBC has permission to use any of these photographs or videos taken during the visit for promotional or marketing purposes.
- Accessibility: Due to the layout of the land and the materials used we were not able to make the cabins and spa entirely accessible. If you have reduced mobility, please connect with us in advance if you wish to access the spa as every situation is unique and we would be happy to discuss this with you to ensure you have a safe visit.
- Weather Advisory: Please note that we are unable to provide financial compensation in the event of temporary closures of saunas, or other facilities due to weather conditions, as they are beyond our control. Please understand that these decisions are made prioritizing your safety.
- Lost Items: LBC shall not be held responsible for any loss, damage, theft, or negligence regarding personal belongings, including those left in our premises, including the parking lot.
- Vehicles: Please adhere to a speed limit of 10 km per hour, ensuring the safety of all individuals, particularly children who may be playing in the area. Kindly park your vehicle only in designated parking areas (your cabin spot if you have a cabin and the general parking if you just have a spa session), refraining from obstructing roads or pathways. Additionally, please note that unlicensed vehicles are strictly prohibited from operating on the premises.
- Quiet Hours: To ensure a peaceful environment for all cabin guests, we kindly request your cooperation in observing quiet hours from 10PM to 7AM. Please be considerate of your neighbors and refrain from making excessive noise during your stay. Please note that there may be additional fees for visitors and extra vehicles. Kindly inform the management in advance about any visitors or additional vehicles to ensure a smooth and enjoyable experience for everyone. There might be motorists (e.g., snowmobile, ATV, etc.) that use the back trails once in a while, our staff that use our side x side for cabin cleaning and Route 845 that has limited traffic noise that is about 500-1km away. Please note that our spa is not a quiet spa. We live on the property and we are often outside with our family taking care of our forest.
- Pets: Pets are welcome in The Bear, Elk and Turtle cabins but must be on leash and are never allowed to be left unattended. Pets are not allowed at the Spa. A pet fee of $35 will be applied to the entirety of your stay. Please note that we have a giant Cane Corso. He's friendly but very protective. He should not be off leash during your stay but if you encounter him please keep your hands to yourself and pretend he isn't there.”
- Trees: In order to preserve the integrity of our unique environment and ensure a positive experience for future guests, we kindly request that you refrain from cutting trees, shrubs, or branches, or carving into trees as well as gathering wood. We appreciate your cooperation in respecting and preserving all plant life during your stay.
- Wildlife: The Kingston Peninsula has been known to have sightings of deer, bobcats, coyotes and bears. Please refrain from harming or feeding wildlife. Please note that at certain times of the year there are also mosquitoes, black flies and spiders.